LestariMobile is Bank Lestari Bali (BPR)’s mobile banking application that allows you to check your balance, transfer funds, make payments, top up, open an account online, and withdraw cash without a card. Download LestariMobile now on the Google Play Store and App Store.

A Better Mobile Banking Experience

LestariMobile is designed to provide Bank Lestari Bali (BPR) customers with a more convenient, simple, and seamless banking experience.

Key Features of LestariMobile:

1. Convenient and Secure Biometric Login
Access your account faster using biometric authentication without having to enter your password.

2. Easier Payments and Top-Ups
Enjoy a streamlined transaction menu designed to make payments and top-ups for your everyday needs easier.

3. Open an Account Online with Liveness Verification
Open a bank account from anywhere without visiting a branch. Liveness facial verification provides an additional layer of security during the account opening process.

4. Connect with Your Personal Banking Officer Anytime
Contact your Personal Banking Officer whenever you need assistance, directly from your mobile device.

5. View Your Finances in One Place
Tap the “ME” menu to view all your accounts and portfolio in one convenient dashboard.

6. Need to Withdraw Cash Without a Card? You Can!
With LestariMobile, you can enjoy Cardless Cash Withdrawal services through the nearest BCA ATM.

Safer and More Secure Transactions

LestariMobile is equipped with security features designed to help protect customer access and transactions, including:

• M-PIN (Mobile Personal Identification Number) is a customer's personal identification number used to authorize transactions through LestariMobile.
• User ID is a unique username used to access LestariMobile services.
• Password is a confidential code used to secure your User ID when accessing the LestariMobile application.
• SMS Token is a numerical security code sent to the customer via SMS.
• Email Token is a numerical security code sent to the customer via email.

For your security, never share your User ID, Password, M-PIN, OTP, or any other security code with anyone, including anyone claiming to represent the Bank.

How to Switch to the Latest Version of LestariMobile

After updating to the latest version of LestariMobile, please log in again by following these steps:

1. Open the latest version of the LestariMobile application.
2. Select “I already have an account.”
3. Select “Yes, I had a LestariMobile account.”
4. Enter the LestariMobile User ID and Password you previously used.
5. Enter the OTP sent to you via SMS and email.
6. Enter your LestariMobile PIN.
7. Enable biometric login for faster, easier, and more secure access.
8. Done. Your latest version of LestariMobile is now ready to use.

Don’t Have LestariMobile Yet?

If you have never used LestariMobile before, download the LestariMobile application from the Google Play Store or App Store, then follow the registration and activation instructions provided in the application. If you need assistance, please contact Bank Lestari Bali (BPR) Customer Care at 081999684000.

Customer Eligibility for LestariMobile

Customers who are eligible to use LestariMobile must meet the following criteria:
1. Individual customers.
2. Hold a Lestari or Jumbo transactional savings account with Bank Lestari Bali (BPR).
3. The account must not be a joint account (QQ, AND, or OR).

Account Unblocking Terms

To unblock LestariMobile access, customers may contact Bank Lestari Bali (BPR). Customers will be required to complete a data verification process through a recorded telephone call conducted by the Bank, in accordance with the Bank’s applicable terms and procedures.

Fees and Transaction Limits

Interbank Transfer Limits

Internal Transfer Limits

Cardless Cash Withdrawal Limits

Service Disruption Resolution Procedure

Any service disruption experienced by customers may be reported to PT BPR Lestari Bali through the following channels:

1. In writing to PT BPR Lestari Bali.
2. Email: customer-service@bprlestari.com
3. PT BPR Lestari Bali’s official website: www.bprlestari.com
4. By telephone at 0361-246706.
5. Bank Lestari Bali (BPR) official Customer Care WhatsApp at 081999684000.
6. By visiting the nearest Bank Lestari Bali (BPR) branch and providing the required supporting documents for the complaint.

Complaint Handling

• The Bank’s officers will follow up on and handle customer complaints.
• Customer complaints will be resolved by the Bank within a maximum of 5 (five) business days.

The complaint resolution period may be extended where necessary. Customers will be informed of any extension verbally or in writing via email.